After a change to one of our database clusters, we experienced high writes on the disks which increased the operation execution time. Database operations were queued which resulted in slow response times from the API. After increasing the disk IOPS, the queue was cleared and response times returned to normal. This issue has been resolved.
Posted Jun 03, 2020 - 00:36 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 02, 2020 - 23:53 UTC
Investigating
We are continuing to investigating slow response times
Posted Jun 02, 2020 - 20:43 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 02, 2020 - 20:23 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 02, 2020 - 20:01 UTC
Update
We are continuing to investigate this issue.
Posted Jun 02, 2020 - 19:30 UTC
Investigating
We are currently investigating slow response times from the plex.tv API.
Posted Jun 02, 2020 - 19:29 UTC
This incident affected: Authentication and API server (plex.tv).