Performance issue

Incident Report for Plex

Resolved

This incident has been resolved.

Posted Sep 25, 2020 - 13:50 UTC

Monitoring

We are monitoring our database performance but response time should be back to normal now.

Posted Sep 25, 2020 - 13:44 UTC

Identified

A problematic query has been identified. The response time should be getting better.

Posted Sep 25, 2020 - 13:32 UTC

Update

We identified high load on our backend database. We are investigating the problem.

Posted Sep 25, 2020 - 13:22 UTC

Investigating

We are currently investigating this issue.

Posted Sep 25, 2020 - 13:20 UTC

This incident affected: Authentication and API server (plex.tv).