Music with TIDAL playback issue

Incident Report for Plex

Resolved

Everything is back to normal !

Posted Apr 21, 2020 - 13:32 UTC

We are keeping an eye on our job backlog before closing this incident.

Posted Apr 21, 2020 - 11:25 UTC

Our authentication API calls were blocked on the TIDAL side. Our IPs are now whitelisted and everything should be back to normal soon.

Posted Apr 21, 2020 - 11:23 UTC

We are still investigating the issue with the TIDAL support team.

Posted Apr 21, 2020 - 11:04 UTC

We are currently investigating an incident impacting the Music via TIDAL playback and accounts linking.

Posted Apr 20, 2020 - 19:28 UTC