Issues with plex.direct DNS resolution

Resolved·Partial outage

This incident has been resolved.

Our plex.direct DNS servers were receiving an extraordinarily high amount of requests and were unable to keep up. We have made changes on our firewalls to properly handle the volume of requests.

Mon, Jul 19, 2021, 12:41 AM

(4 years ago)

Affected components

Jul 18, 2021, 03:55 PM

11:55 PM

Updates

Resolved

This incident has been resolved.

Our plex.direct DNS servers were receiving an extraordinarily high amount of requests and were unable to keep up. We have made changes on our firewalls to properly handle the volume of requests.

Mon, Jul 19, 2021, 12:41 AM

Monitoring

A fix has been implemented and we are monitoring the results.

Sun, Jul 18, 2021, 11:55 PM(45 minutes earlier)

Identified

The issue has been identified and a fix is being implemented.

Sun, Jul 18, 2021, 11:28 PM(26 minutes earlier)

Investigating

We are still continuing to investigate this issue.

Sun, Jul 18, 2021, 10:33 PM(55 minutes earlier)

Investigating

We are still continuing to investigate this issue.

Sun, Jul 18, 2021, 08:55 PM(1 hour earlier)

Investigating

We are still continuing to investigate this issue.

Sun, Jul 18, 2021, 06:42 PM(2 hours earlier)

Investigating

We are continuing to investigate this issue.

Sun, Jul 18, 2021, 05:20 PM(1 hour earlier)

Investigating

We are experiencing a high error rate on our plex.direct DNS servers. We are currently investigating the issue.

Sun, Jul 18, 2021, 03:55 PM(1 hour earlier)