Timeouts when retrieving video segments

Incident Report for Plex

Resolved

This incident has been resolved.
Posted Jun 22, 2023 - 02:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 22, 2023 - 02:05 UTC

Investigating

We are currently investigating timeout errors while retrieving video segments.
Posted Jun 21, 2023 - 21:56 UTC
This incident affected: Video On Demand (AVOD - US, AVOD - Europe).