Remote connectivity tests for PMS not reporting correctly

Incident Report for Plex

Resolved

This incident has been resolved.

Posted Jul 29, 2021 - 19:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 29, 2021 - 19:02 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 29, 2021 - 18:19 UTC

Investigating

We're investigating an issue with our remote connectivity tests, which is causing PMS instances to report "unreachable" even though they're available.

Posted Jul 29, 2021 - 18:05 UTC

This incident affected: Remote Access (Remote connectivity tests).